Frequently Asked Questions
Welcome to the frequently asked questions page. We hope this section will answer any questions you may have concerning Lodgepole Designs and how we do business.
If you have any questions or concerns that we have not answered here, feel free to call or e-mail us so we can assist you.
FURNITURE CARE
Our furniture is sealed and finished with a high quality lacquer topcoat. It is resistant to water and many other harsh chemicals and liquids. To maintain the finish you can do just as you would care for most any piece of furniture with an occasional dusting and waxing.
LOG SOURCES
Most of the logs we use are naturally harvested trees that have fallen or are dead standing. This can happen for a number of reasons, such as beetle kill, fire damage or just old age. The natural harvesting of these trees also allows new trees to be planted and helps to maintain the forests.
LOG CHECKING
Checking refers to the cracks that may appear in the logs as moisture is released. This is a rustic feature and adds to the beauty and unique qualities of log furniture. Over the last 10 years this checking has never affected the structural integrity of our log furniture.
SHIPPING
Packaging: Furniture weighing over 300lbs is blanket wrapped and delivered via air ride equipped trucks. Furniture weighing less than 300lbs will be delivered via UPS, Fedex or other common freight carrier.
Delivery: Delivery time from the day the order is placed is 6-8 weeks on furniture and 8–10 weeks on pool tables. Items shipped will be delivered curbside and you will need to be present to sign and unload the items. Be sure to have someone to help unload if your order includes heavy items.
* Inside delivery and setup is available on certain orders (contact us for more info).
Delivery Notification: When your order is ready for shipment you will be contacted by Lodgepole Designs by phone or e-mail and given an estimated delivery date.
When your order arrives: Please inspect your order to ensure that all the items are there and that no damage has occurred during shipping. Sign only if all of the items are there and feel they have arrived in good condition. If you do find any damaged items note the damage on the bill of lading before signing it. Although damage from shipping is rare, be assured that all items shipped are covered by insurance and will be repaired or replaced if any damage occurs.
ORDERING
Shopping Cart: We are currently accepting orders online through PayPal.
Telephone: If you feel more comfortable placing your order by telephone, or have general questions before ordering, please call us and we would be happy to assist you.
Be sure to have the item number, description and price in front of you. This will minimize any errors in the order taking process.
Local #: 801-771-5647
Toll Free #: 888-563-4376
Sales Tax: If you live in the state of Utah a 6.5% sales tax will be added to your order. All orders outside of Utah are not required to pay sales tax.
Accepted Payments: Check, Money Order, Visa, MasterCard and Discover.
